Question 1

Do I need to be present when the work is done?

Accepted Answer

No, you do not need to be at the property for any exterior work. For any interior work, we will just need someone to give us access or provide access information for the home or business. We will contact you during the job if we have any questions.

Question 2

Do you use my water?

Accepted Answer

Yes, we sure do.

Question 3

Can I request a specific time?

Accepted Answer

We will do our best to accommodate for specific times, but it depends on our schedule. We will provide your arrival window through a series of confirmations.

Question 4

Can I request additional services during my initial appointment?

Accepted Answer

We may be able to accommodate additional services, depending on the size and scope of the work. Our technicians can answer any questions, provide information or estimates, and often perform the work on the same day. For services that cannot be completed that day, our office will offer available dates for scheduling.

Question 5

Do I need an appointment for my service assessment?

Accepted Answer

Yes, an appointment is necessary. For interior services, we will need access to the inside of your home to provide the most accurate pricing. If requested, we can email you the complete estimate.

Question 6

If I have used your services before, can you access that information in your system and provide the same service again?

Accepted Answer

Yes, we maintain a record of all our jobs and can look up the services previously performed for you.

Question 7

What time will you arrive?

Accepted Answer

You will receive an arrival window for your service date, and our technicians will notify you when they are on their way!

Question 8

Do you move furniture in preparation for performing your services?

Accepted Answer

Depends, we usually expect any furniture and appliances to be moved to the side before the scheduled time of service. However, if you are unable to get to it, we can make accommodations based on the service being provided.

Question 9

What happens if it rains on the day of my service?

Accepted Answer

Depending on the severity of the rain, most services can still be performed. If our technicians determine that the weather conditions require rescheduling, you will be notified. The safety of our employees and your property is our top priority.

Question 10

What do I need to do in preparation for the visit?

Accepted Answer

Not really anything! Just make sure you move any appliances and furniture out the way to prevent damage. Additionally, we conduct a thorough assessment upon arrival and ensure we communicate any requirements to you upfront.

Question 11

Do I need to be home when you are doing an outdoor service?

Accepted Answer

No, you don't need to be home if the work is outside, and we have your payment information and a contact number on file. However, if we cannot access your property or encounter an issue that prevents us from proceeding with the work and cannot reach you by phone, cancellation charges may apply.

Frequently Asked
Questions

Capital
Cleaning

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Frequently Asked Questions

Capital Cleaning

Get a Free Quote

Frequently Asked
Questions

Capital
Cleaning